Components

Category description:

Automations
1. Using Macros to Automate Common Replies and Updates in Conversations
2. Monitor Automation Generates Multiple or Excessive Notification Emails
3. Closing Completed Conversations Automatically
Brands
1. Adding and Managing Multiple Brands in Kayako
2. Managing Your Customers' Support Experience with Brands
3. Creating Additional Brands
Channels (Email)
Channels (Messenger)
1. Using Messenger in Multiple Languages
2. Restricting Messenger Display on Help Center
3. Remove the Photos and Profiles of Recently Active Teammates (Agents) from Kayako Messenger
Channels (Social Media)
1. Re-Authorizing Your Twitter Account
2. Interacting with Facebook Pages Through Kayako
3. Handling and removing personal data of Facebook users
Conversations
1. Viewing the Original Email Content of a Conversation Post
2. Viewing Email Headers of Conversation Messages
3. Using a Different Email Address to Respond to Customer Conversations
Customer Accounts
1. Changing Your Support Plan Type in Kayako
2. General Data Protection Regulation (GDPR) FAQs
3. Kayako Pricing Plans and Packages
Email Templates & Placeholders
1. Using Placeholders to Insert the Latest Previous Public Post in Agent Replies
2. Using Placeholders to Customize the Notification Email Sent to a Conversation Assignee
3. Using Automation and Placeholders to Acknowledge New Conversations
Forms & Fields
1. Tags in Kayako
2. Setting Custom Field Values Automatically Based on Another Field's Value
3. Maximum Limit for Adding Options to a Custom Field Type
Help Center (Advanced)
1. Understanding the Association of Notes with Posts in the API
2. Managing or Retrieving Data From the Help Center Using API
3. Is It Possible to Remove the nofollow Attribute from the Links in Help Center Articles?
Help Center (Basic)
1. Tracking Visitor Behavior in Your Help Center
2. Signing in to the Help Center
3. Restricting Visibility of Help Center Content
Inbox & Views
1. Unable to See or Access a View
2. Managing Conversation Views
3. Emptying the Trash Folder
Infrastructure
1. Slowness or Login Issues While Using Kayako
2. Single Sign-On (SSO) with Azure AD
3. Sharing Your Access for Impersonation
Insights
1. Viewing Your Support Metrics with Insights
2. Understanding "Customers Helped" and "Conversations Touched" Data in Kayako Insights
3. Running Custom Reports on Schedule
Integrations
1. What Are Password Policies for Kayako Infrastructure?
2. Sending Messages and Notifications to External Systems With Endpoints
3. Scheduling the Creation of Conversations using Zapier
Localization
1. Languages Supported in Kayako
2. Forcing Language Localization in Messenger Added to a Website or App
3. Enabling Multiple Languages for Your Customers and Agents
Mobile Apps
1. Using a Macro to Reply to or Update a Conversation in Kayako Android Mobile App
2. Trashing or Restoring Conversations in Kayako Android Mobile App
3. Trashing Conversations in Kayako iOS Mobile App
Notifications
1. Setting Notifications and Reminders Using Automation
2. Real-Time Notifications and Alerts to Your Browser, Mobile App, or Email
3. Push Notifications Not Working on Android App
Spam Messages (Suspended)
1. Using a Trigger to Prevent Spam Emails With Russian Contents
2. Resolving the "FROM_EMAIL_BANNED" Suspension Reason of the Suspended Message
3. Preventing Spam Emails From Getting Created as Conversations in Kayako
Unified Search
1. Using Modifiers When Searching in Kayako
2. Searching or Retrieving Conversations from a Deleted Team
3. Searching for Short Names by Name Filter Under the Users Tab or via API
User Management & Team Settings
1. User Cannot Log in to Kayako - Disabled Account
2. Updating the Email Address, Phone Number, or Twitter Handle of a User Account
3. Unable to Reset Password via Password Reset Link