Overview To efficiently manage multiple brands within Kayako, users need to understand how to add new brands and manage login sessions. This article provides guidance on creating new brands and clarif...
Overview Brands tie together all of the customer-facing elements of the Kayako support experience. Although brands do most of their work behind the scenes, particularly if your team only uses a single...
Overview You would like to create additional brands for your team to support several distinct audiences. Solution When you start with Kayako, you will have one default brand that you can use right awa...
Overview Giving your customers a seamless experience is important. If you want to host your Help Center on your own subdomain because you don't want your customers to feel they are on another website ...
Overview When a user starts a new conversation or sign-up for an account in your Help Center, they must agree to the terms of the Privacy Policy consent. This article provides the reason why customers...
Overview One of the most common issues with Brands within Kayako is the SSL certificates not working for custom domains. You may experience an issue where you have updated your SSL certificate but the...
Overview Users may receive one of the following errors when trying to access some pages while navigating through your Kayako instance or Help Center: Connection not secure Your connection to this site...
Overview You may want your Kayako support portal to be accessible both with and without www. Solution To make your site accessible both with and without 'www', follow these steps: Modify your existing...
Overview You may have several brands in Kayako (different front end that share the same backend) and want to know how to keep a user logged in when they go from one of your help centers to the other. ...