Spam Messages (Suspended)

• Using a Trigger to Prevent Spam Emails With Russian Contents

  Overview Triggers can be created to prevent spam emails (Russian spams are very common in Kayako) from being created as conversations in Kayako.      Diagnosis A trigger may be configured so that the ...

• Resolving the "FROM_EMAIL_BANNED" Suspension Reason of the Suspended Message

  Overview Sometimes, an email address or a particular domain is getting caught by Kayako's Spam filter and stores in the suspended folder with the suspension reason FROM_EMAIL_BANNED. This article desc...

• Preventing Spam Emails From Getting Created as Conversations in Kayako

  Overview If the Spam Filter catches an email, it automatically puts it in the Suspended folder.  There are times when these spam emails continue to penetrate and get created as conversations which can...

• Not Receiving Emails or Messages (Suspended Messages)

  Overview If you are not receiving emails or messages from your customers, or no conversations are created despite them claiming they have sent emails to your support team, you may want to check the su...

• Changing the Spam Filter Aggressiveness Settings in Kayako

  Overview If you have allowed certain email addresses or domains in your safelist but you are still having problems with those emails ending as spam in your suspended view, you can reduce the spam filt...

• Blocklisting the Email Address or Domain of the Sender

  Overview The Kayako spam filter checks for messages that can't be authenticated or verified, messages from disabled or blacklisted addresses, and messages considered as spam. If an email qualifies to ...

• Allowing Emails to Pass Through the Kayako Spam Filter

  Overview Kayako has a Spam Filter to help reduce spam generated conversations. The pre-defined algorithms in the system will catch the emails if they qualify as spam and move them automatically to the...