Overview Some users may experience confusion when trying to associate notes with posts in the Kayako system. Despite the user interface suggesting that a clear link or identifier exists, users may str...
Overview With API, you can manage your Help Center data or content such as retrieving, deleting, or bulk-adding knowledgebase articles, categories, and sections. You can retrieve your content and use ...
Overview Some users might have noticed the rel=nofollow attribute is automatically added to all links in their help center articles as shown in the screenshot below. To improve traffic SEO for their e...
Overview Kayako's Help Center Template Placeholders allow you to customize your Kayako Help Center. Kayako has the following templates that can be customized with Help Center Placeholders, the Master ...
Overview If you made some changes to the template such as inserting a script within it, you may receive the error Security Checks Failed, Possible CSRF Attempt when trying to make changes to your Help...
Overview There's no built-in feature in Kayako that would allow you to export Help Center articles directly into a document file. However, you can use the API to retrieve the information in JSON forma...
Overview In our article on customizing your Help Center appearance, we introduce the basics of making changes to Kayako's look and feel. Virtually every corner of your customer-facing content — whethe...
Overview One might be looking to request a copy of all articles in a specific format such as HTML, and wondering whether this can be provided by our support team. Information The Support Team cannot...
Overview Adding an article with a file attachment to the Help Center can also be done using the API. This article provides instructions on how to do so. Prerequisite To add an article to the Help Ce...