Overview You may be conducting a self-assessment for your business and want to know detailed information about Kayako security policies related to passwords at application and database levels, includi...
Overview When integrating Kayako with other systems, you have several options. In addition to Kayako's API and Zapier integration, you can also define custom endpoints, which enable you to send data f...
Overview Sometimes you need to schedule the creation of a conversation for a future date. Unfortunately, Kayako doesn’t support the scheduling of the conversions or tickets. However, there is a free t...
Overview Once an app has registered for OAuth access, individual agents will be able to authorize the app to access Kayako via their account. The app itself will prompt users to authorize its use, the...
Overview Coupled with automation, Slack endpoints take advantage of Slack's incoming webhooks feature to enable you to post conversation information directly into a particular Slack channel. However, ...
Overview You are working on setting up an endpoint, e.g. you are trying to set up an endpoint to send critical tickets to. However. you may have issues when a trigger sends a request, some of the plac...
Introduction The Kayako AI agent plugin is a cutting-edge integration designed to assist both customers and support agents. It leverages generative A.I. to provide automated responses, making the su...
Overview The Kayako Mobile Support SDK (Software Development Kit) enables you to add a knowledge base (Helpcenter) and an in-app chat (Messenger) to your third-party mobile apps in a plug-and-play fas...
Overview Kayako has a native tool called Insights that will let you obtain all types of useful information for your team's performance. However, you may want to work with third-party analytics tools l...
Overview While making an API call, users may receive the following error message FIELD_INVALID Within it, you will have the parameters that are triggering this issue when trying to integrate with your...