Overview Macros let you automate common conversation replies and updates, and you can use them when responding to customers from the Android app. Diagnosis Macros can save your team a ton of time by...
Overview You can trash conversations – either in bulk or individually – to clear out spam from the queue. You can also restore conversations that were trashed by mistake. All of these can be done whil...
Overview Spam, newsletters, and other automated messages will sometimes end up cluttering your inbox. But you do not need to wait until you are back at your desk to clear out unwanted conversations. Y...
Overview Just like with Kayako on the browser, once you have reviewed a conversation and understand the customer's issue, your next step is to draft and send a reply. Using the Kayako mobile app for i...
Overview You can reply to a conversation or update its properties such as the status, type, priority, assignee, and etc while on the Kayako for Android mobile app. Diagnosis Kayako created an app fo...
Overview You may experience issues viewing the mobile version of the Kayako site using a browser on your phone, as the site does not resize properly, which is not user-friendly. Information The issue ...
Overview Kayako created an app for both Android and iOS so you can stay in touch with your clients and your team, wherever you are. Kayako apps are free and available for both iOS and Android devices....
Overview Kayako created an app for both Android and iOS so you can stay in touch with your clients and your team, wherever you are. Kayako apps are free and available for both iOS and Android devices....
Our company has undergone a significant shift in our product strategy. After careful consideration and thorough market research, we have decided to move away from mobile apps altogether and focus on e...
Overview In addition to replies and updates, you can also add private notes that only your team will be able to see using the Kayako mobile app for Android. Diagnosis Leaving private notes on your c...