Overview You can modify the Reply email template to include the last three previous public posts of a conversation in an agent's reply and use placeholders to customize the message content in your rep...
Overview You can create a trigger that sends an email notification to a team member that a conversation was just assigned to them. You can use placeholders to customize the message content in your not...
Overview You can create a customized trigger to send an auto reply notification informing the customer that you successfully received their email and created conversation. You can tweak the acknowledg...
Overview Kayako comes with default automation that sends out Customer Surveys 24 hours after a conversation has been completed. This default survey is sent in English. This article explains how you ca...
Overview If you have replaced or customized the email template codes or may have accidentally deleted it and you want to restore the original or default code, you need to paste the default code back i...
Overview By default, any email that Kayako sends (notifications, replies, etc.) has a branded footer at the bottom. This article provides the steps to change this text to match your needs. Diagnos...
Overview You notice that your customers mention things that were only discussed internally in Private Notes. You would like to know why customers are able to read the Private Notes attached to their t...
Overview In this article, we've put together a reference table that lists and categorizes all of Kayako's placeholders, to help you find the right placeholder for the right situation. At the end of th...
Overview You can customize Kayako’s email templates for your replies, notifications, and satisfaction surveys. At any time, you may edit or modify the content of the email template to match your brand...
Overview You would like to modify the greetings that appear in Kayako's notification emails to change them from starting with Hi and ending with Cheers. You are aware that the greetings are part of th...