Overview Issues with Twitter integration may be experienced such as the Twitter handle is no longer authorized to capture incoming mentions, direct customer messages, or favorites sent through your Tw...
Overview Kayako captures and converts any messages that come in through the connected Facebook pages into conversations. The support agents can respond to the conversation within Kayako which gets int...
Introduction As detailed in Interacting with Facebook Pages Through Kayako, it is possible to set up a Kayako environment to work with Facebook pages. In this article, we will discuss how Kayako handl...
Overview Issues with Facebook integration may be experienced such as customer messages sent through your Facebook account are no longer syncing with Kayako or are not being converted as conversations ...
Overview You can integrate your Facebook account with your Kayako instance to let your support team receive and reply to direct messages sent via your Facebook messenger. Kayako interacts with two of ...
Overview Kayako can interact with your connected Twitter account in a few different ways. The settings you have available to configure are selecting which brand to link, setting what events to capture...
Overview You can integrate your Twitter account with your Kayako account to let your support team receive and reply to @ mentions and direct messages from your social media account in real-time. Kayak...