Overview To help you take full advantage of Kayako's search functionality, this article provides a list of all of the search modifiers available within the unified search bar. Diagnosis The searc...
Overview At times, you may want to search or retrieve conversations from a team that has been deleted from your instance. This article provides the syntax or modifier of a search expression that will ...
Overview The Unified Search is used in Kayako to run powerful searches in conversations and Help Center. However, the Unified Search has a limitation and requires every search keyword to be at least t...
Overview You may observe or experience at times that the search function is not returning any results when trying to search for something in Kayako such as conversations (tickets), articles, users, or...
Overview If you are getting a huge set of search results when trying to search something in Kayako, there are ways to refine the search results by powering up the search queries with minimal effort us...
Overview The search bar at the center portion of the Help Center in Kayako is what you will use to run powerful searches that can lurk through everything you have stored in Kayako, from conversations ...
Overview As you're moving through Kayako's agent and admin areas, you'll notice the search bar at the top of the page is a constant presence. In this article, we're going to lay out some best practice...
Overview End-users often report that they are trying to search for conversations using the conversation ID or number from the Help Center and are not successful. This is expected behavior; it is not p...