Adding and Managing Multiple Brands in Kayako

Overview

To efficiently manage multiple brands within Kayako, users need to understand how to add new brands and manage login sessions. This article provides guidance on creating new brands and clarifies the login requirements when managing multiple brands.

Information

To add a new brand to your Kayako instance and manage multiple product support efficiently, follow these steps:

1. Sign in to the Admin Area: Use an administrator account with 'Manage brands' permission to access the admin area of your Kayako instance.
2. Navigate to Brands Section: Go to 'Brands' under the 'CUSTOMIZATIONS' sidebar.
3. Create a New Brand: Click on the 'Create a new Brand' button located in the upper-right corner of the interface.
4. Enter Brand Details: Provide the name for your new brand, choose a default language, and specify the desired subdomain for the brand's Help Center. Kayako will automatically check if the subdomain is available.
5. Save Your New Brand: If the subdomain is available, click the 'Save' button to finalize and create your brand.
6. Associate an Email Address: Ensure each brand is associated with a specific email address for managing customer interactions. For more details, visit the help article on associating email addresses with brands.

Remember, each brand in Kayako has a separate login session, requiring you to log into each brand individually.

FAQ

Q: Can I be logged into two brands at the other time in Kayako?
A: No, Kayako requires separate login sessions for each brand. This means you need to log into each brand separately as sessions are not shared across brands. For steps on managing this process, refer to the knowledge article on how to manage multiple login sessions.

Q: How can I check if the subdomain for a new brand is available?
A: When entering the subdomain details in the 'Brand Details' section while creating a new brand, Kayako automatically checks for the availability of the specified subdomain.

Q: Where can I find more information about associating email addresses with different brands?
A: For detailed instructions on linking specific email addresses with each of your brands, please refer to the Kayako help article titled "Associating Email Addresses With Brands".