Overview You or another user cannot log in, encountering the message that the account is disabled and want Kayako Support to enabled the account. Solution Please reach out to your Kayako administrator...
Overview You can change the email address, phone number, or Twitter handle associated with a user account from the user profile page in Kayako. If you are an agent, you can update user profiles (such ...
Overview When you attempt to reset the password for your Kayako user account through the login page, an email will be sent to your registered email address. The email contains a password reset link, w...
Overview By adding your working hours to Kayako, you can make sure your SLAs and automations are only active when your team is active. Once you have defined your business hours, you can specify them w...
Overview Any Kayako user, whether a customer, collaborator, or support agent, can add an extra layer of security to their account by enabling two-factor authentication (2FA). Once you turn on 2FA, you...
Overview At times, you may want to see the activities of user accounts registered in your instance for either monitoring purposes or if you want to check sign-in logs due to a suspected security breac...
Overview This article is intended for customers that are using SSO (Single Sign-On). In case you are experiencing any issue with your SSO configuration, and you are not able to login into Kayako, you ...
Overview If you provide support for businesses, you will often end up talking to more than one person at the same company. To give you a clear view of what a particular company is struggling with, it'...
Overview You can use teams to organize your agents into functional groups, that reflect your company's organization. That makes it really easy to assign incoming conversations to the team that can bes...
Overview The collaborator user role in Kayako enables you to loop in people (e.g., a third-party person or someone outside your company) from beyond your support team to get expert help responding to ...