Overview Some views (e.g., My active conversations, Recently updated conversations in my teams, etc.) may suddenly go missing or when you try to click on a view, the error Sorry, you don't have access...
Overview In Kayako, there are predefined conversation or ticket views that you can modify and customize based on your team's filtering options. You may also create additional views depending on your n...
Overview Every time you delete a conversation or email either manually or through automation, that deleted conversation or email goes to the trash folder. Items in the trash folder are automatically d...
Overview Deleting or trashing emails from your inbox can be a tedious task especially if you are dealing with junk or spam emails and if there are hundreds or thousands of them to be cleared out. This...
Overview You can manually delete the messages in the suspended folder if you want to do some cleaning from time to time. Diagnosis Every email message that comes into Kayako goes through a series ...
Overview You may want to create additional views on top of the predefined views in Kayako such as a view that shows conversations or tickets sent to a specific email address channel. There's no direct...
Overview Sometimes you need to create a view that will show all conversations and tickets which contain specific words. If you need to filter only by subject, then you can just add an appropriate view...