Overview Kayako offers three support plan types: Standard, Gold, and Platinum plans. At every support level, you are assured that our support team is here for you to assist you when you need us. Howev...
Overview The General Data Protection Regulation (GDPR) is the result of many years of work by the European Union to bring data protection legislation into line with new, previously unforeseen ways tha...
Overview Kayako offers different pricing plans. The main differences between the plans are the level of customization and advanced features, e.g., user permissions, the number of collaborators, the nu...
Overview In Kayako, you can check or update your billing information, update your payment method, or change your credit card through the user interface in the Account section. Diagnosis Kayako ...
Overview If you need to know where your Kayako instance is hosted this article will provide information on your Kayako account's data center location (country). Information When you sign-up for a K...
Overview The European Union's General Data Protection Regulation (GDPR) introduces robust data privacy requirements to protect EU individuals' data and applies to any company that collects or handles ...
Overview The Kayako Plan page has been discontinued and removed from the interface. To add more agents, please contact us via the support chat. To modify your subscription or reduce the number of seat...
Overview You wish to end your Kayako subscription, but there is no option in the Kayako interface that allows you to cancel your Kayako subscription or account. If you no longer wish to continue the s...
Overview If a user forgets their password, they have an option to reset it from the sign-on screen through the Forgot password link. Admin users can also send the password reset email to the user. How...
When your Kayako Subscription expires, you can still access your instance to view tickets and conversations within the grace period. Generally, the grace period is seven days. During this period, you ...