Overview If you are experiencing... Performance degradation issues. All messages to requesters and notes to agents are not being sent. Kayako working extremely slow when loading conversations or runni...
Overview You would like to know if Kayako supports Microsoft Azure's AD for Single Sing-On (SSO). Information As noted in our article Enabling Single Sign-On (SSO) to Log In Using Remote User Authenti...
Overview The Kayako Support team may sometimes request your written approval to impersonate your Kayako account for troubleshooting purposes. This article explains what impersonation is and other rela...
Overview You can request a full backup or data dump of your instance which contains all your information within it such as existing conversations and their attachments and notes, information of all us...
Overview One might be looking for information on the internal logging capabilities of Kayako and whether it logs transactions such as logins, logouts, and other user actions into log files. Moreover, ...
Overview You may want to know if Kayako is SOC2 or ISAE3402 compliant for your security controls and want to receive the corresponding assurance report. Information We use Amazon Web Services for hos...
Overview When you attempt to access your Kayako instance on Google Chrome you notice that the site is not rendered correctly and is text-only. When you access the site with other browsers, there are n...
Overview Accessing Kayako sometimes produces the following error: Kayako can't get real-time updates because of your network settings. Contact your network administrator and refer them to this article...
Overview If for some reason you no longer want to use Kayako as your help desk software or customer service platform and you want to export and migrate data from Kayako to another customer support sys...
Overview This article provides information on the helpdesk data retention policy for discontinued or deactivated Kayako instances. Information All helpdesk data is permanently removed after 60 days...