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Localization

  • Languages Supported in Kayako

    Overview Your Kayako is now available in 44 languages, which you can enable and offer to your customers. These translations are in beta. Try them out, and let us know what you think by submitting a su...

  • Forcing Language Localization in Messenger Added to a Website or App

    Overview Kayako Messenger automatically changes to the user's language preference if you have enabled it for your Help Center. The language translation, however, may not take effect if your Messenger ...

  • Enabling Multiple Languages for Your Customers and Agents

    Overview You can use our localization tools to enable multiple languages for your customers and agents. Each user can specify their preferred language, which will determine the language Kayako display...

  • Changing Kayako's Default Language and Time Settings

    Overview Whether your team offers support in one or multiple languages, you can set a default language for Kayako from the Admin area. If you provide multi-lingual support, Kayako retains your choice ...

  • Changing a User's Preferred Language and Timezone

    Overview Once you've enabled additional languages, all of your users – from admins to anonymous users on your Help Center – will be able to select their preferred language. Although you can also set a...

  • Adding Translations for Self-Service Content

    Overview Kayako's localization features let you host Help Center content in as many different languages as you provide translations for. You'll add translated content in the same way you would for you...

  • Adding Translations for Customer-Facing Fields

    Overview When you're adding or editing user, organization, or conversation fields, if you make them visible to your customers, you can also provide translations for the field's label/title and descrip...