Conversations

Section description:

Incomplete Data Export from Kayako - Not All Conversations Are Present
Adding Private Notes to Capture More Context
Adding Tags to Users, Organizations, or Conversations
Allowing Customers to Change Conversation Statuses
Automatically Changing the Status of an Open Conversation to Pending
Automatically Forwarding Conversations From Kayako to an External Email Address
Can We Generate Reports on Amount of Emails and Responses Per Day from Kayako?
CC User Who Replied to the Conversation is Not Being Added To the CC Field
Changing the Acknowledgment Email Sender Address for Conversations Created via API
Conversations Getting Trashed Automatically
Creating or Submitting Conversations or Tickets
Deleting a Conversation Note
Duplicate Message Showing on Conversation Replies
Error When Downloading Attachments: "LICENSE_LIMIT_REACHED"
Error: "400 RESOURCES_DO_NOT_MATCH" When Deleting a Note VIA API
How Conversation or Ticket Status Is Change From Completed to Closed
How to Pause SLA for Pending Tickets?
Macros Are Not Available in the Reply Box
Merged Conversations Are Both Closed
Merging Multiple Conversations
Message Status Indicators and Their Meaning
Message Status Indicators Not Working
Only Allowed to Add Notes and Cannot Reply to Conversations
Rate Limit Error When You Respond to Conversations
Replies Creates New Conversations or Tickets Instead of Being Appended to an Existing One
Reporting on Tracked Time Entries is Not Possible
Responding to Customer Conversations
Retrieving All Conversations or Cases
Reviewing Customer Satisfaction Survey Results
Sending Customer Satisfaction Survey on Messenger, Facebook and Twitter Conversations
Setting a User's Conversation Access
Setting Up a Countdown Timer on Conversations
Some of Mandatory Fields Do Not Turn Red When They Are Not Filled During Case Creation
Tracking Worked and Billed Time per Conversation or Ticket
Troubleshooting Unauthenticated Image Access in Kayako via Zappier
Unable to Upload Attachments using Chrome/Edge
Understanding Customer Conversations and Journeys
Updating or Creating a Ticket or Conversation Returns With Invalid Value for Field Error
Users Have Different Number of Tickets in the Inbox or other Views
Using a Different Email Address to Respond to Customer Conversations
Viewing Email Headers of Conversation Messages
Viewing the Original Email Content of a Conversation Post

Adding Private Notes to Capture More Context

Overview Leaving private or internal notes on your conversations is often a critical step in keeping everyone up-to-date on its status. In Kayako, notes let you leave updates and messages that are onl...
Incomplete Data Export from Kayako - Not All Conversations Are Present

Overview You are reviewing your Kayako Data Dump and see that not all conversations are found in the casescases table and want to know if the backup is missing some data or if other conversations are ...