Overview If you want to see the original message from the sender instead of the processed email, you can manually switch between the original email view and the processed email view. The default view ...
Overview If you want to see information about the email such as the route it took to get to an inbox, it can be seen from the email header. This article provides information on how to view the email h...
Overview You may have configured multiple email addresses in Kayako and you want to use or switch between the emails when responding to customers. If you want to use a different email address when re...
Overview You may encounter an issue that different users have different number of tickets displayed in their Inbox or another view in Kayako. Solution This happens as the 'Inbox' view shows tickets as...
Overview When you try to update a ticket or conversation such as changing the requester's name or email, assignee, status, type, and etc., you may receive the error stating The case has invalid value ...
Overview Every conversation your team has with a customer is just one part of that customer’s journey with your company. To provide the best support possible, your team needs to see not only their mes...
Overview Even though the upload functionality is working for most users, some agents or customers might report not being able to upload attachments to Kayako. Information As only a certain number of...
Overview You may noticed that when you try to access image URL via Zappier, the image shows up and no authentication is required. And you may have security concerns regarding this functionality in Ka...
Overview Kayako's time tracking app captures any time your agents access a conversation or ticket and how much time they spend on it. With this app, you can measure productivity, tally up billable hou...
Overview You may encounter an issue that some of the fields (like checkboxes) in the ticket creation form that are marked as mandatory do not become red during validation when you try submitting the c...