Overview

You may encounter an error when trying to delete a note from conversation via an API call (i.e., .../api/v1/cases/<id>/notes/<id>):

Status: 400
Code: RESOURCES_DO_NOT_MATCH
Message: No matching resources were found

Information

This issue may happen when the note that is displayed in the conversation is linked to an organization.

To identify if this is the case, call a GET API call for the required conversation and check the resource URL of the required note - as you can see on the screenshot below, the resource URL for the note is pointing to Organization note; you should use the Resource URL value to delete the note.

For more information, refer to the article Deleting an Organization Note via API.