Overview When creating Help Center articles, you may sometimes want to add inline images within the content or in between texts. However, when the image is added, it appears to break the text lines in...
Overview There's a Popular article section in the Help Center under a category that displays pinned top or popular articles. If you want to remove this section, you can hide it through the Help Center...
Overview Commenting can be enabled or disabled on Help Center articles. The option to allow comments is enabled by default when creating a new article which allows your users to add or leave comments ...
Overview If you want to be able to view files or documents in Help Center articles without the need to download them, you can embed and display an attachment inside an article. This is done with the h...
Overview In Kayako, you can prevent users who are not logged in from starting conversations or submitting tickets by tweaking the templates that control the appearance of your Help Center. However, if...
Overview End-users can register their own account in the Help Center through the sign-up link on the login page. If you intend to register users manually instead of allowing them to register their own...
Overview To make outstanding self-service easier to deliver to your customers, Kayako comes equipped with a powerful Help Center customization tool. From adding logos and color schemes to directly edi...
Overview Some users have expressed a desire for the reply box in Kayako to start larger than it currently does. However, the size of the reply box, which starts small and expands to accommodate up to ...
Overview By default, Kayako will strip out potentially unsafe HTML tags (like <script> or <iframe>) from your Help Center articles, since they can be used to embed malicious code. This security optio...
Overview Tags in Kayako allow for tailoring the behavior of the product to your needs, offering flexibility in managing and customizing support workflows and automation. In this article, we explore ho...