Help Center (Basic)

• Tracking Visitor Behavior in Your Help Center

  Overview Tracking your Help Center visitors helps you get a deeper understanding of what your customers are looking for so you can drive better experiences.  In Kayako, there's no feature that would a...

• Signing in to the Help Center

  Overview By default, customers can sign in your Help Center using their email address, Twitter, Facebook, or Google accounts. If you want to disable social sign-on, you can disable it from the Securit...

• Restricting Visibility of Help Center Content

  Overview The core purpose of the Help Center is to house your customer-facing support docs. But many teams have more complex requirements for their self-service content. By using Kayako's visibility r...

• Removing the Edit Profile Menu From the Help Center

  Overview A user can edit their information such as name, timezone, and language preferences, as well as change their password from the Edit profile menu in the Help Center. If you want to disable this...

• Removing or Hiding the 'Start a conversation' Link from the Help Center

  Overview The 'Start a conversation' link which is displayed on the top right corner of the Help Center page is the link that users would click to submit a ticket or conversation to your support team. ...

• Preventing Users Not Logged in From Starting Conversations via the Help Center

  Overview You can prevent users who are not logged in (guest users) from starting a conversation by tweaking the templates that control the appearance of your Help Center. This article shares informati...

• Modifying the Text of the 'Start a conversation' Link

  Overview The 'Start a conversation' link which is displayed on the top right corner of the Help Center page is the link that users would click to submit a ticket or conversation to your support team. ...

• Modifying the Template of the Sign-Up Page in Your Help Center

  Overview You have editing access to the templates that control the sign-up page and modify the form in your Help Center such as removing unused or unnecessary fields from it. If you want to modify how...

• Modifying the New Conversation Page Title

  Overview The 'Start a conversation' link which is displayed on the top right corner of the Help Center page is the link that users would click to submit a ticket or conversation to your support team. ...

• Managing the Help Center Content

  Overview One of your customers' primary support resources is the self-service content you provide on your Help Center. In Kayako, you can manage your self-service content directly from the Help Center...