Overview

Some users have expressed a desire for the reply box in Kayako to start larger than it currently does. However, the size of the reply box, which starts small and expands to accommodate up to ten lines, is by design and hard-coded into the product configuration and cannot be changed by the user or the support team.

However, the support team has acknowledged the feedback and submitted a feature request on behalf of the users to potentially address this issue in a future product release. Please note that the support team cannot provide an ETA for this feature request.

Summary

The size of the reply box in Kayako is as per design and it starts small and expands to accommodate up to ten lines of text. While this cannot be changed at present, a feature request has been submitted to potentially address this in a future product release.

FAQ

1. Can I change the size of the reply box in Kayako?
No, the size of the reply box is a hard-coded feature and cannot be changed by the user or the support team.

2. Has the support team acknowledged the feedback about the size of the reply box?
Yes, the support team has submitted a feature request to potentially address this issue in a future product release.

3. Can the support team provide an ETA for the feature request?
No, the support team cannot provide an ETA for this feature request.