Hiding or Disabling the Popular Article Section on the Help Center

Overview

There's a "Popular" article section in the Help Center under a category that displays pinned top or popular articles. If you want to remove this section, you can hide it through the Help Center customization pane.

Prerequisite

• To customize the appearance of your Kayako Help Center, you will need an administrator account with the Manage channels permission.

Solution

1. Sign in to Kayako and go to the Help Center.
2. Click the Customize button in the upper-right corner.
3. On the Customize pane, click the Customize templates heading.
   
4. Click the Custom CSS tab.
5. Add the following values and click Save.

   .layout__item[data-ui-component="popular"]{
     display: none;
   }