Deleting a User Note via API

Overview

You have added a note to a user account and want to know how to remove it.

Prerequisites

• To delete a conversation note, you will need an administrator account.
• Skills and knowledge of API (Application Programming Interface) calls.

Solution

1. Log in to Kayako and open the corresponding user.
2. Check the user ID from the URL:
   https://<domain>.com/api/v1/users/<id>
   In this example, the user id will be 11.
3. Open the following link in a browser or in Postman as a GET request:
   https://<domain>.com/api/v1/users/<id from previous step>/notes.json
4. Locate the note ID.
   In this example, the note ID is 41:
   
   
   
   
5. Run the following GETrequest for the required note ID and confirm that this is the correct Note:
   https://<domain>.com/api/v1/users/<id>/notes/<note_id>
   
   
   
   
6. Once confirmed that this is the correct note, change the request type to DELETEand send it: