Overview There's no built-in feature in Kayako that would allow you to export users and organizations directly into a document file. However, you can use the API to retrieve the information in JSON fo...
Overview When trying to create or add a new user in Kayako, you may receive the following error 'The value of the field is already used for another resource' which prevents you from completing the tas...
Overview If you don't want your user to set up a separate login credential for Kayako, you can enable single sign-on (SSO) authentication. This method checks your users' credentials against a remote a...
Overview In Kayako, you can add an extra layer of security to your user account by enabling two-factor authentication (2FA). You can disable this feature at any time from your profile page in Kayako. ...
Overview From time to time, you might need to shut down a user account, without removing them or their conversations permanently. For these situations, Kayako's Disable user feature comes in handy. NO...
Overview There is no option in the Kayako UI to remove or delete notes added to organizations, but it is possible using API (Application Programming Interface) calls. In this article, we will cover th...
Overview You have added a note to a user account and want to know how to remove it. Prerequisites To delete a conversation note, you will need an administrator account. Skills and knowledge of API (Ap...
Overview You need to delete an agent that you have disabled but do not know where the delete button is. Solution If you don't want to delete the user and just want to remove their access, you can down...
Overview Your organization may want to control user access by allowing access to your Kayako agent area from a specific IP address or address ranges only. Prerequisites To edit any of the security ...
Overview Defining custom user roles is a great way to let each member of your support team play to their strengths. You can modify user roles and permissions so you can let say senior-level support ad...