Overview You may want to prevent spam registrations by providing a test question (e.g., Captcha challenge) that the user must answer in order to submit a form when they register through your Help Cent...
Overview You can set security policies that control session expiration, maximum number of login attempts, and password expiration for your users in Kayako. Prerequisites To edit any of the security...
Overview You can establish a strict password policy that requires users to meet certain conditions for creating a password such as minimum password length, minimum numbers and symbols allowed, require...
Overview In Kayako, each user account is assigned to a particular role with different permissions. Customer user accounts, for example, have only limited access to some Help Center features. Owner acc...
Overview Kayako comes with five pre-built user roles (owner, administrator, agent, collaborator, and customer). The most powerful of all the user roles in Kayako is the owner role. It can perform all ...
Overview Your staff or agents can add their signatures from the profile menu in the agent area. The signature will not appear in the conversation reply area when they try to respond to it but it will ...
Overview Whether you are the director of support, an agent on the support team, or a customer — if you are using Kayako, you will need a user account. Once a new user account has been created, Kayako ...