Overview
You require assistance to ensure that the details for a certain credit card are removed from your billing information.
Information
If you wish that a certain credit card's details be removed from your billing account, please raise a Support ticket with the following information:
- The name of your Kayako instance; e.g.: "example.kayako.com"
- If several exist, information to identify the card to be removed, such as the last four digits.
Please ensure that your request comes from an account that can be validated against your billing information so that it is addressed in a timely manner.
Note: If you no longer have access to the registered email address of the account, you may request to change the email address on the file. To make sure we are processing requests from authorized account holders only, please include the following information in your email:
- Copy of recent invoice
- Billing email address and mailing address registered on the account
ATLAS
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