Overview The new Kayako is a brand new product, platform, and user experience that has been redesigned and re-imagined for delivering modern, personal customer service. This article provides informati...
Overview The first time someone contacts your support team via the Help Center, email, Twitter, Facebook, etc., Kayako will automatically create a customer user account for them. They'll be prompted t...
Overview Failure to renew your subscription (say converting a free trial to a paid account or you failed to pay your monthly or annual bill/invoice) will cut-off the functionality of your account. You...
Overview Your personal information (email address, name, etc.) may have been used by someone else (not authorized) to create an account in Kayako and you'd like it to be removed from Kayako's database...
Overview After setting up a new Kayako Subscription, you may notice that your default or primary email address is set to Unverified even when you have finished the verification process by clicking on ...
Overview You would like to confirm that your Kayako Subscription is canceled or you would like to know when your subscription will expire. You may need this information if the subscription was recentl...
Overview One might be wondering whether security events such as failed login attempts are logged by Kayako and if these generate alerts that are monitored. Additionally, one might want to know if priv...
Overview You require assistance to change the way in which you are billed for your Kayako instance, by enabling or disabling Auto-Pay. Information If you wish that Auto-Pay is enabled or disabled for...
Overview You require assistance to ensure that the details for a certain credit card are removed from your billing information. Information If you wish that a certain credit card's details be removed ...
Overview Adding a credit or debit card in Kayako can be done directly in the admin area of your dashboard, as explained in our article on Checking or Updating Your Billing Information, Price Plan, or ...