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Getting Invoices Delivered to a Different Email Address

Overview

Occasionally, you may be interested in having invoices for your Kayako subscription delivered to an email address in addition to the one used for your billing details.

Information

It is possible for Support Agents to add an email address to which invoices may be sent. If you wish that your invoices be delivered to an additional email address, aside from the one used in your billing account, please raise a support ticket with the email address(es) to which invoices should be delivered.

Please ensure that your request comes from an account that can be validated against your billing information so that it is addressed in a timely manner.

Note: If you no longer have access to a previously registered email address for the account, you will need to include the following information in your request:
  • Copy of recent invoice
  • The billing email address and mailing address previously registered on the account

As a side note, know that you may modify the details for your billing information in the admin area of your dashboard, as explained in our article on Checking or Updating Your Billing Information, Price Plan, or Payment Method.

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