Overview Kayako Messenger intelligently sets your customer's expectations on when you can answer the chat. They can see when your team will be available, and when they message you they'll know how lon...
Overview Before you can start using the messenger feature, you need to enable it by configuring the settings in the admin panel. It's worth noting that if you are supporting multiple brands, the brand...
Overview When a user wants to chat or start a conversation through the Kayako Messenger, they will always be prompted to enter their email address to start chatting. The email address is required for ...
Overview When customizing the Kayako messenger, you may encounter an issue where line break characters are not parsed correctly. This problem can affect the appearance of the messenger, particularly w...
Overview You are attempting to enable Messenger in your Kayako instance but you keep getting the message Please check you've filled everything correctly even though you have filled all of the required...