Overview

You have implemented custom messenger by integrating it in your website and want to know how to disable chat on your Kayako portal to prevent customers from contacting you there.

Solution

1. Sign in to Kayako as an Admin and go to your Help Center. 

2. Click the Customize button on the top toolbar.

3. Click Settings and set the Show messenger toggle to 'No'.
   • NOTE: If you simply want to stop the messenger from displaying on your Help Center, you can end the process here.
     
     

Additionally, you can disable ticket submission form on your Kayako instance.

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Restricting Messenger Display on Help Center