Overview You can use Messenger to offer support in different languages by enabling multiple languages in Kayako. Diagnosis Kayako Messenger makes it easy for our customers to deliver a great real-ti...
Overview You can restrict the messenger in your Help Center to display only at certain times of the day or only during business hours and turn it off during non-business hours. You may also restrict ...
Overview You would like to remove the photos and profiles of active agents from the messenger chatbox and you need help since the toggle option on the Messenger configuration section of the Admin pane...
Overview With engagement rules, you no longer have to wait for your customers to come to you because you can proactively start chat conversations with them over Kayako Messenger while they are visitin...
Overview Once Messenger is enabled, end-users will find a button in the lower right corner. However, there might be cases where the messenger button is not appearing either in your Help Center or an e...
Overview With engagement rules, you can proactively start chat conversations with your customers over Kayako Messenger when they visit a specific page while on your website (3rd party or non-Kayako we...
Overview Automatic Identity Verification lets your customers start messenger conversations with your team seamlessly when they access it through your third-party website or app. After you have enabled...
Overview No matter where your customers need support – and no matter when they come looking for it – Kayako Messenger makes it easy for you to deliver a great real-time support experience. With Messen...
Overview You have implemented custom messenger by integrating it in your website and want to know how to disable chat on your Kayako portal to prevent customers from contacting you there. Solution Sig...
Overview The messenger chat icon is displayed on the lower-right corner of the screen with the default bubble launcher icon. Some users might want to use a different image instead of the default icon....