Integrations

• Error: "500 ACTION_FAILED API Error" When Calling API "/api/v1/cases/posts/:id/email_original.json"

  Overview You may receive error 500 ACTION_FAILED API when calling API endpoint /api/v1/cases/posts/:id/email_original.json.  Solution  This is normal behavior when you try to query the email informati...

• Enabling Salesforce to Send Event Notifications to Kayako

  Overview  You can authorize the Kayako for Salesforce app to send event notifications that will be displayed in customer conversations and journeys in Kayako. Enabling this option is a matter of check...

• Enabling OAuth Access for Apps

  Overview OAuth is an authentication protocol that keeps the connections between Kayako and external applications secure. Register your app in Kayako to generate an OAuth access key and secret, which t...

• Connecting Kayako to Salesforce

  Overview For teams that rely on Salesforce for their CRM, the Kayako for Salesforce app is the best way to integrate your customers' sales interactions with their Kayako support journey. By adding the...

• Connecting Kayako to Other Apps with Zapier

  Overview We've built a powerful integration with Zapier, leveraging all of their platform's great features. Once you've signed up for a Zapier account, you can add the Kayako app and get to automating...

• API Error ASSOCIATE_NOT_FOUND When Adding an Article with an Attachment Using the API

  Overview When you try to add an article to your Help Center with an attachment using the API you receive the response, Status: 400 Code: ASSOCIATE_NOT_FOUND and are unable to add the article with the ...

• Adding Kayako Conversation Overviews to Your Salesforce Page Layouts

  Overview  Once you have connected Kayako to Salesforce, you can choose to display Kayako conversation details on any of four Salesforce screens: Account, Contact, Lead, and Opportunity. For each scree...