Overview You may encounter an issue that some of the triggers that you set up are not working (e.g. triggers that are supposed to delete spam do not completely delete spam). Solution This issue may h...
Overview You may need to configure an automation that will set the status of tickets to open on the date that you specified in the follow-up field for the corresponding ticket, and you want to know ho...
Overview You might want to customize the text sent to customers in the NPS survey. However, the default text is fixed and cannot be changed directly. This article provides a workaround using an Email ...
Overview Customers may have concerns about the storage and deletion of conversations in Kayako, particularly in relation to GDPR compliance. They may be unsure about how long conversations are stored ...