Overview Macros can save your team a ton of time by automating common replies or notes or even making common updates to conversation fields — all of which saves you valuable clicks. Macros can also he...
Overview If a monitor that controls a certain workflow and sends out notification email is not configured properly, it may result in multiple notification emails being sent out which could flood the r...
Overview If you want to change a conversation's status to Closed if the conversation has been completed after a predefined amount of time, then a monitor can do the automation job for you. Closed conv...
Overview If you would like to be reminded about a particular case, or perhaps you must follow up by a certain date, or you just like to keep track of your conversations, you can implement this in Kaya...
Overview Kayako comes with default automation in the form of a monitor that sends out customer satisfaction surveys 24 hours after a conversation or ticket has been completed. This is the default rule...
Overview It is not possible to search for specific words or phrases from the macros you created in Kayako using the unified search function. If you want to find specific content or words from macros, ...
Overview You can create a rule that automatically assigns or routes tickets or conversations to a particular agent or team based on pretty much any criteria you can think of with Kayako's automation t...
Overview Your Kayako comes with out-of-the-box notifications and survey automations that you can modify at any time. There are five default notifications that keep your customer and agents informed ab...
Overview Much of your team's success hinges on their ability to get back to your customers quickly. Managing your response and resolution times with an SLA is the best way to ensure that your customer...
Overview Kayako is designed to help you empower your team and streamline your support processes, and few features do as much to make that happen as the automation engine. For all that variety, Kayako ...