Overview

You would like to modify the greetings that appear in Kayako's notification emails to change them from starting with "Hi" and ending with "Cheers". You are aware that the greetings are part of the {{ contents }} placeholder but do not know how to modify the greeting.

Information

Changing the greeting text that appears as a result of using the {{ contents }} placeholder in a notification template is not possible. Although you can modify your template to eliminate the {{ contents }} placeholder, doing so will break response links for email verification and password resets. Therefore, it is not recommended to remove the {{ contents }} placeholder, though you can add custom text before or after without impacting these functions.

Notification Template Example

{% autoescape false %}
        {{ contents }}
        {{ footer }}
{% endautoescape %}