Overview A 'Cascading Select' custom field is a type of field where a drill-down menu is available to take users through tiered options (or sub-category), where they can make multiple selections. When...
Overview Most support organizations receive many types of questions from their customers, ranging from technical support to sales inquiries. Forms let you customize the data you collect for different ...
Overview The more information you gather about your customers and the problems they face, the easier it is to help them. To make that simpler, Kayako has options for creating custom fields that you ca...