Overview

If for some reason you no longer want to use Kayako as your help desk software or customer service platform and you want to export and migrate data from Kayako to another customer support system like Zendesk or others, this article will help you with the export.

NOTE: We don’t provide support for importing data to Zendesk or other customer support systems. You can contact other customer support systems for further information on how to import this data to your new instance.

 

Prerequisites

  • Copy of the previously paid invoice.
  • Billing email address and mailing address registered on the account.
  • Depending on the request, you may be required an agent, collaborator, or admin user account.
  • Skills and knowledge of API (Application Programming Interface) calls.

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Solution

There are several possible ways to export data from Kayako.

Requesting data dump

We suggest you request a full backup or data dump of your instance which contains all your information within it such as existing conversations and their attachments and notes, information of all users registered in your system (email address, profile information, etc), knowledgebase articles from the Help Center along with files attached to them, and etc.

For more details refer to Requesting a Data Dump or Backup for Your Kayako Instance.

Retrieving data using API

We also provide a way to retrieve/export conversations, users and organizations, and Help Center articles using our API.

Please refer to the following articles that provide information on how to do this, and get further information from our developer portal:

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Confirmation

Requesting data dump

Once the request has been fulfilled by our Infrastructure team, the agent will provide the links to download the backup files by replying to your ticket request.

Retrieving data using API

If the API call is successful, you should receive the Status: 200 and result in JSON format.